Order Fulfillment

Orders typically ship within 3–7 business days. Delivery times may vary depending on your location and the shipping method selected at checkout. While we strive for timely fulfillment, occasional delays may occur due to factors outside our control, such as holidays, weather conditions, or supply chain issues.

Returns and Refunds

Your satisfaction is our priority. If you’re unsatisfied with your purchase, we’ll do our best to address your concerns in accordance with the following policies:

Return Eligibility

Items must be unused, in their original condition, and in their original packaging. Proof of purchase is required for all returns and exchanges.

Non-Refundable Items

Personalized products, gift cards, and items marked as “final sale” are non-returnable.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 14 days of receiving your order. Include photos of the issue to help our team process your request.

Refund Process

Approved refunds will be processed within 5–7 business days and credited back to your original payment method.

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).

Shipping Policy

Shipping costs are non-refundable unless the return is due to an error on our part.

Customers are responsible for providing accurate shipping information. MXV Couture is not liable for lost or delayed shipments resulting from incorrect or incomplete addresses.